Q: Can I cancel my loan application?
A: Yes. Loan cancellation is accepted as long as the loan has not yet been disbursed.
If the loan has already been disbursed after your withdrawal notice, you may still cancel the loan agreement, but you must return the full loan amount to us within 24 hours from the time it was credited to your account.
Q: How does the refund process work?
A: The refund process only applies if the loan proceeds you received are lower than the amount you applied for.
In this case, you can log in to your account and click the “Refund” button to cancel your loan agreement.
Important:
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The refund must be made within 24 hours from the time the loan was credited.
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If not returned within this period, the Refund button will disappear and the loan agreement can no longer be cancelled.
Q: Why don’t I see the refund button?
A: You may not see the refund button for two possible reasons:
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Your loaned amount is equal to the approved amount.
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It’s already more than 24 hours since the loan was credited.
Q: Can I process a return manually?
A: Sorry, manual returns aren’t possible. Please note that this will also not close your account. Any remaining balance will still be valid and needs to be settled as scheduled.
Q: I returned the money, but my account was not closed. Why?
A: There are two possible reasons:
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The return was not made through the refund button – only returns processed this way will close the account automatically.
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If you did use the refund button and your account still didn’t close, please contact our Customer Support team so we can check and assist you.
Q: Why is the disbursed amount lower than what I expected?
A: Every loan application goes through an automated assessment. This process evaluates your application, decides on the loan approval, and determines the final amount to be released.
Your approved or disbursed amount may be lower than your requested amount due to:
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Your credit profile and repayment history,
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The system’s risk assessment of your application,
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Applicable fees and deductions.
Please note that your credit limit may increase over time, depending on your payment history and consistent repayment of your loans.
Q: Why was my loan application declined?
A: All applications go through an automated assessment that reviews several factors, such as:
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Your credit profile and repayment history,
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The system’s risk evaluation, and
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Other eligibility requirements.
If your loan was declined, it means the system determined that the application did not meet the required criteria at this time.
Q: I don’t want to proceed with the counter-offer. What will happen?
A: If you do not click “Get Money” for the counter-offer within 1 hour, your originally requested loan amount will automatically be disbursed to your e-wallet or bank account.
